Refund Policy

This Refund Policy describes how FlatStack Pickup LLC handles refunds for its services. By booking a pickup or subscribing to a plan, you agree to this policy.

One-time pickups & add-ons

Payments for one-time pickups and non-subscription items (including cardboard-only jobs and add-on services) are final once booked. No automatic refunds are issued when canceling a one-time pickup, regardless of how far in advance the cancellation occurs.

Our payment processor (such as Stripe) does not refund processing fees to us when a charge is refunded. Because those fees are not returned, and to prevent misuse of last-minute cancellations, FlatStack does not automatically refund payments for one-time services.

Subscription charges

Subscription plans are billed according to the cadence displayed at sign-up (for example, every 4 weeks). Subscription charges are non-refundable once processed, except where required by law.

Canceling a subscription stops future renewal charges but does not retroactively refund completed or in-progress billing periods unless a specific written exception has been granted by FlatStack.

Service issues & credits

If there is a material issue with your service (for example, we fail to arrive within a reasonable window and do not communicate a delay), FlatStack may, at its sole discretion, offer a partial credit, future discount, or re-do. These remedies are case-by-case and not guaranteed.

Any goodwill credit or courtesy adjustment does not create an ongoing obligation for future refunds or credits.

Unsafe or inaccessible conditions

If your materials are inaccessible, unsafe, or do not meet our service guidelines (for example, blocked access, hazardous materials, or prohibited items), our drivers may refuse or postpone service. In these situations, payments for one-time services are not refunded.

How to request a review

If you believe a charge was made in error, or there were unusual circumstances that should be considered, please contact us at support@flatstackpickup.com within 7 days of the charge date. We will review your request and respond, but we do not guarantee a refund.

Changes to this policy

We may update this Refund Policy over time. Material changes will be reflected by an updated date at the top of this page. Continued use of our services after changes take effect indicates your acceptance of the updated policy.